Terms of Service

1. Acceptance of Terms

By accessing and using Jigsaw Vibe’s website (the "Site"), you agree to be bound by these Terms and Conditions (the "Terms"). If you do not agree to these Terms, you may not use the Site.

2. Services

Jigsaw Vibe provides high-quality puzzles through a subscription service and individual sales ("Services"). By subscribing to or purchasing from Jigsaw Vibe, you agree to these Terms and any other guidelines or rules posted on our website.

3. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms.

You are responsible for any content you post on the Site, ensuring it is accurate, not misleading, and compliant with all applicable laws.

4. User Accounts

You may be required to create an account to access certain features of the Site.

You agree to provide accurate and complete information when creating your account.

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

5. Intellectual Property

All content on the Site, including text, graphics, logos, and software, is the property of Jigsaw Vibe or its content suppliers and is protected by intellectual property laws.

You may not reproduce, distribute, or create derivative works from any content on the Site without express written permission from Jigsaw Vibe.

6. Subscription and Billing

By subscribing to Jigsaw Vibe, you agree to pay the subscription fees specified at the time of your purchase. Subscription fees are billed on a recurring basis, either weekly or monthly, depending on the plan you select.

You can cancel your subscription at any time through your account settings. All fees are non-refundable, except as required by law. Each subscription delivery includes a new puzzle title selected by Jigsaw Vibe to ensure a fresh and engaging puzzling experience.

We do not accept returns of titles but ensure no repeat titles through tracking.

7. Satisfaction Guarantee and Refund Policy

Jigsaw Vibe stands by the quality of our puzzles with a 100% satisfaction guarantee. If you are not completely satisfied with a puzzle, we will either refund your purchase or resend a new puzzle at no additional cost.

To request a refund or replacement, please contact our customer service team at support@jigsawvibe.com. Provide your order details and a brief explanation of the issue, and we will promptly address your concern.

8. Limitation of Liability

Jigsaw Vibe is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or Services. The Site and Services are provided "as is" without warranties of any kind, either express or implied.

9. Indemnification

You agree to indemnify and hold harmless Jigsaw Vibe, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, liabilities, and expenses arising out of your use of the Site or Services.

10. Termination

Jigsaw Vibe reserves the right to terminate or suspend your access to the Site and Services, without notice, for conduct that Jigsaw Vibe believes violates these Terms or is harmful to other users of the Site or Services, or for any other reason.

11. Changes to the Terms

Jigsaw Vibe may update these Terms from time to time. Your continued use of the Site following any changes indicates your acceptance of the new Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws applicable to Jigsaw Vibe, without regard to its conflict of law principles.

13. Contact Information

If you have any questions about these Terms, please contact us at team@jigsawvibes.com.